Returns & Exchanges
Ordering & Shipping
Tracking / Changing Orders
Shopping Tools & Tips
About your account
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the colour just isn't you—we'll issue you a quick refund in the form of Zolace store credit. However, there is a processing fee of 5% for all items returned. Please read Return Policies for more information.
No exchange is allowed. If you wish to change to another size/colour/item, please follow the return process and order a new size/colour/item accordingly.
However, you can only return unwashed/unused and items in good condition with tag intact within 30 days of receipt. Please note that shipping fee for returns are not refundable.
Post the item back to us
Return the item along with the invoice to:
Zolace Malaysia Sdn Bhd
No. 848, Batu 4 ½
51200 Kuala Lumpur
+603 – 6259 6222
Remember to keep the receipt you’re given as proof of return. For your own protection, it is recommended to send the parcel using a trackable service.
Login in to your account
Login to your account with your email address and password. Kindly email us at email@example.com or call us at +603-6259 6222 if you are unable to log in.
Fill out the Return Merchandise Authorization (RMA) form
Any returned products sent without an RMA form will not be accepted.
Click on Return Merchandise Authorization (RMA) on the left tab and fill it out.
- a. Insert your Order Number.
- b. Select the item you wish to return.
- c. Select Reason Code
1. Too Big
2. Too Small
3. Change of Mind
4. Defective or Damaged
5. Different from Website
6. Others: (Please specify)
- d. Enter your Shipment Date, Shipping Company, and Tracking Number
- E.g. 16 September 2015, PosLaju, EF385905876MY
Click on Submit Request
Your RMA will be approved and an electronic version of your approved RMA will be sent to your inbox.
Get your store credit
We aim to get your store credit to you within 24 hours of us receiving your parcel. If you sent your parcel over 7 days ago and you still haven’t received an email with your store credit, please email us at firstname.lastname@example.org, call us at +603-6259 6222 or live chat us 9am to 6pm, Monday to Friday.