Get Order Status

How to get your order status

We understand the importance of knowing the order status after you have made your payment for it. “Was my account deducted for this order?”, “Has my parcel been posted to me” are some of the common questions we encounter when we shop online.

Zolace gives you a peace of mind as you will be able to check the status of your order and track where your order is until you receive it.

You will receive an Order Confirmation email from us once you have successfully made payment for your order. After your order has been shipped out, you will receive your tracking information via email. If you do not receive any of the above mentioned emails, kindly check your email junk folder (and move it out of junk folder!) or your order summary in ‘My Orders’.

How to check an order status

If you want to check the status of all past and current orders, log in to your account with your email address and password. Click on ‘My Orders’ on the left tab and you will be able to see all the orders you made with Zolace Malaysia.

Orders marked “Processing” mean that we are processing your orders to be shipped to you. Orders marked “Complete” mean that we have shipped out your parcel and your parcel is on its way to you.

If you still have any questions, please email us at custserv@zolace.com, call us at +603 – 6259 6222 or simply live chat us!